Hitchcock on the big screen

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hitchcock

Hitchcock "The Master of Suspense"

If you missed the Library’s wildly popular Hitchcock film series this summer (or if you couldn’t get enough), never fear — the master of suspense is back! By popular demand, ImaginOn will once again host a new batch of Hitchcock films on Mondays in October and November at 7 p.m.  The first film, “Notorious”, shows this Monday and features Cary Grant, Ingrid Bergman, Claude Rains, Nazis and Rio de Janeiro. See the full lineup in this great article by Lawrence Toppman in the Charlotte Observer. If you’ve never seen classic films on the big screen, you are in for a treat.

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2 Responses to “Hitchcock on the big screen”

  1. J. Spaulding Says:

    Hello,

    I noticed when I went to one of the libraries in Savannah, Georgia that a receipt is given to their library patrons when books are returned. I think that is a great idea. That way, there won’t have to be a dispute as to whether or not a patron actually return their books.

    A lot of time books get lost afer being returned to the libraries here in Charlotte. Unfortunately, it is always the fault of the patron. That is so unfair and not always true.

    I have had many, many books lost after returning them back to the library. But, the librararies never want to admit that the books were lost within the library.

    After searching for books that I had actually returned, they are ususally found right there in the library. It may take a long time, but eventually they are found.

    I know that many people do lose books and/or don’t return them on time, but PLCMC are also notorious for losing books after they have been return. And it happens on a regular basis; way too often!!!

    So, if a receipt is given to patrons when the books are returned, that would cut out all the accusations, and it would be documented and recorded.

    Perhaps, PLCMC should visit the public libraries in Savannah, GA and other places where they have functional systems. If you all used receipts, then both your libraries and the patron would be protected.

    In Savannah, when books are returned in the slot, a receipt slides out with the date that the books were returned. You cannot ask for a better system than that.

    Instead of patrons just dumping books in the return box, and the books getting lost in the process; it can be documented, and a receipt comes out. Doesn’t get any better than that.

    I hope that PLCMC takes this into consideration because your way is so out-dated and troublesome!

  2. Claudia Williams Says:

    Thank you for taking the time to post a comment on our Community Forum blog. PLCMC is always glad to receive comments and suggestions from our patrons.

    I regret that you have had difficulties with checking in items. The bookdrop check-in technology you describe at the Public Library in Savannah is an advance in service that is an important part of PLCMC’s Strategic Plan for the future. However, funding is always a challenge, especially at this time, and PLCMC is placing the highest priority on funding our collections and the operating expenses necessary to provide a high level of customer service to our patrons.

    Though we do not currently have the ability to provide receipts upon check-in at the bookdrops, any staff member will be glad to print out a check-in receipt if you return your items inside the branch. Bookdrop return is often more convenient for our patrons, and you can check your account through our website to make sure that items you return in the bookdrop were taken off your account. If you find that this is not the case, please call the branch where you returned the items so the staff can check on it for you and do an immediate search.

    A recent service enhancement has been put in place to address the problem you have encountered. Patrons can be given credit for returning items when it is determined that a mistake has been made, waiving all fees and replacement costs in the event the item is not found. This status can be applied to two items in any one-year period. Though items are sometimes mishandled, we have found that this policy is sufficient for handling problems of this kind encountered by most of our patrons.

    Please feel free to call Frank Blair, PLCMC’s Director of Research, Innovation, and Strategy (704-416-0403) to discuss the technology advances you suggested. PLCMC is very interested in these ideas, and he would welcome the opportunity to speak with you.

    If you have further questions about any aspect of our handling of materials, please contact me at 704-416-0350 or Vanessa Ramseur, Senior Library Manager with special responsibility for circulation services, at 704-416-0623.

    Thanks again for your interest in PLCMC, and your contribution to the Community Forum. We value your opinion and your valuable suggestion on how we can improve our service to our community.

    Warmly,
    Claudia Williams
    Library Location Supervisor – Circulation
    Main Library
    PUblic Library of Charlotte & Mecklenburg County

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